Asking if Vivid Seats is legit is like asking if Stubhub is legit.
When looking to buy sports tickets, concert tickets, or theater tickets, it’s hard to find an honest company with a solid guarantee, a good reputation, excellent customer support, and great live event ticket prices. To be clear, Vivid Seats is a legitimate business that does hundreds of millions of dollars in ticket sales each year through its website and Vivid Seats App.
Vivid Seats Reviews
If you search for reviews of Vivid Seats, you will come across quite a few customer complaints. Most complaints are about something that is outside of Vivid Seats’ control. For example, if a seller delivers tickets to the buyer electronically via mobile transfer – which many sellers do to protect themselves and the customer from fraud, as this eliminates the chances of tickets being duplicated – the customer may complain due to being confused about what they’ve received.
When comparing the ticket-buying experience on Vivid Seats versus StubHub, I would typically choose StubHub, but things are starting to change. Over the last few years, Vivid Seats has worked hard to improve their ticket replacement policy.
What does this mean? Well, when you buy sports tickets, concert tickets, or theater tickets on any secondary ticket marketplace, there’s a very small possibility that those tickets aren’t actually available anymore, since two buyers could in theory place an order on the same seat across two different sites within seconds of one other.
StubHub created the industry standard of trying to make good for the buyer by sourcing similar quality seats at no additional cost to the buyer. This isn’t always successful, of course, as sellers sometimes make BIG mistakes such as listing Super Bowl tickets for the wrong price, which then leaves StubHub in a place where they will cancel the order.
We’re not currently aware of what Vivid Seats does if replacement tickets for an event are needed, but in the past, most ticket sites would cancel your order and unfortunately ask you to look for other tickets, while sometimes adding some credit to the ticket buyer’s account as a courtesy.
Vivid Seats Ticket Prices
Ticket prices on Vivid Seats are an interesting thing. While Vivid Seats certainly has some things going for it, its prices on tickets are one of the trickier topics.
Vivid Seats has roughly the same fees as Stubhub. Stubhub charges sellers a 15% commission on their sales and buyers upwards of a whopping 25% in some cases, for a total profit margin of ~40% in fees alone. Vivid Seats charges anywhere between 15% and 24%.
Stubhub’s fees can be shown all-in within the ticket listing price (if a user opts to click on a filter before beginning to check out that does show the buyer prices that include the fees), while Vivid Seats doesn’t offer an option that shows you the final ticket price until checkout.
To combat the high fees, Vivid Seats has done a good job working with ticket brokers to receive lower ticket prices, or discounts verses the prices that the same broker provides Stubhub. Vivid Seats also offers many different rewards and discounts, mostly for loyal customers (learn more about Vivid Seats coupon codes).
Stubhub and Vivid Seats Alternatives
Unlike Stubhub and Vivid Seats, TickPick doesn’t charge buyers any service fees, and the ticket price you see is the price that you’ll pay at checkout. As the only major no-fee ticket marketplace, TickPick is a great source for all tickets and has a 100% BuyerTrust Guarantee that ensures all tickets purchased from our site and mobile ticket app will be valid for entry.
TickPick’s ticket prices were the lowest price on more than 90% of the tickets that we searched and compared, and with TickPick, ticket buyers get the same seats at better prices without any service fees the other secondary ticket sites charge.
TickPick has a great customer support team that is available 24/7 via email and 9 am to 9 pm by phone. If you require any ticket information or need help buying tickets, please feel free to submit a request here for a timely response.
Now you know that TickPick is a great no-fee alternative to buy live event tickets to sporting events, concerts, and the theater!
Disclaimer: Please note that Vivid Seats and our company TickPick are competitors and in no way affiliated with one another.
Comments
15 responses to “Vivid Seats Review”
Bought 5 tickets for an event from them. After applying my credit card, the system showed total cost WAY OVER. They charged me $25/ticket extra and Overnight fees. After talking to customer service they gave me some refund back. Today I got my tickets, I thought i am buying “center” tickets for $100/each, I got “SIDE center” valued at $45/each, but they charged me $100/each. Oh by the way there are many seats available at $45 that I can buy! WILL NEVER USE THEM AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
I just recently bought two tickets for a Drake concert. I’m worried because on the tickets (that I got in my email) it says 7:00 PM but online it says the show starts at 6:30 PM. Did I just buy fake tickets?
Part of their scam is to have their employees write good reviews. I’m telling you, they have their ducks in a row!!
BEWARE! ! Vivid seats is a huge ponzie scheme. I’m surprised that the government has not yet stepped in. They have their ducks in a row when it comes to refunds and credit card disputes. When you click submit you are agreeing to their ” terms and conditions ” which include, hidden fees, fraudulent tickets, undelivered tickets, cancelled shows. Have A+ rating on BBB site because they respond with the same message . BBB rating is not based on complaints but rather on a response from them. I’ve done my reasearch on this company ever since they stole $632.00 from me. Making it my mission to out this company! DO NOT PURCHASE FROM VIVID SEATS AND PLEASE HELP OUT THEM.
I had a nearly identical experience with Stubhub – Dallas Mavericks vs. San Antonio Spurs. At least not from Australia to NY, just San Antonio to Dallas. Got to arena and tickets were invalid. Stubhub tried to make it right by emailing us nearly as good replacement tickets. We didn’t realize it until we tried to use the replacement tickets that they had sent us ONE ticket and one parking pass. DOH! We called them but by this time the game had started and they said they couldn’t do anything after the event had started. Fortunately we encountered a really sympathetic person at the ticket counter who printed us out the tickets that Stubhub had promised based on the email and we finally got in in the 2nd quarter.
Same thing happened to me as all the other posts. Two tickets for $85, and they don’t show you the total until you’ve paid for them, and it will be more than twice as much as it should be. Scammers.
Hey guys ..I bought the wrong tickets for the wrong concert can i refund my vivid
ticket ? ???? what can i do ??
I purchased tix through Vivid Seats – the opening screen to the concert venue showed the diagram of the auditorium and how much the tickets were for each section – I bought 2 tickets listed as $85 tickets. I then went through the purchase screens – name, credit card #, etc. etc – the last few clicks were quick. I though I had bought two $85 tickets (I assumed there would be tax, shipping etc). After the transaction was past the “verify and buy” screen, the very last screen I clicked on said $485. It went by so fast, that I thought “surely I imagined that” –
the e-mail receipt I got was very detailed (date, section, event, etc), except the price did not appear on it. The next e-mail confirmation, ditto – confirmation of the event, but no price. I then sent an e-mail to the company asking “How much did I pay for these tickets?” – and they e-mailed me a link – still not price, but more “clicks” – I finally got to the confirmation that the two $85 tickets had cost me $485!!!!!!!!!! You can’t telll me that was an accident – sorry, the tickets go back and I am not paying –
same thing here. The site didn’t show me the breakdown and the review process is a scam. They are deceiving customers!!!! And bad customer service, who was telling me final sale. They can’t cancel the transaction.
are they still real if I am supposed to expect them to come the day before the concert through email delivery? I’m a bit skeptical of receiving them the day before. (twenty øne piløts)
Horrible Horrible Horrible business and customer service
I purchased from vivid seats tickets to an event for 1200/ticket. The listing said available the next day. This was a lie. The tickets are not available until the
day of the show and I have to find someone physically to get them from. Because they will only be available via willcall the day of the show. Totally misleading.
Horrible business practice. I called to get my money back. They refused. ‘All sales are final.’ These people don’t care about making customers satisfied at all.
Not having learned my lesson, I placed another order with vivid seats for another show. This time 600/ticket. I specifically chose this listing because they
tickets again were to be available and shipped the next business day. 1 week following purchase no tickets. I finally get a notification and tracking number that
the tickets are shipping with overnight delivery for the next day. The tickets require a signature. I made arangements to be home to receive these tickets as they
were to be over nighted. No tickets. Another week goes by and another tracking number and shipping label has been created for overnight shipping. Again I made
arangements to be home from work to sign for the tickets. AGAIN no tickets.
I spent over an hour on hold trying to speak to someone who could help me with this issue. My concern was that I didnt want this to happen again. I spoke with
Mika, the ‘highest level manager’ available at vivid seats that I could speak with. Her solution was to offer me the same tracking number I already had. I also
spoke to Jamila T before Mika. Both horrible customer service representitives. Mika refused to share her managers name or contact information. She refused to
share her extension.
If vivid seats wants to run a reputable business with solid customer service, this is not how it’s done.
It is????
When purchasing multiple tickets, they never give you the total until after it has gone through. It always says “2 Tickets $200” for an example. Once you push through and accept the order, you get a screen saying “2 Tickets $500.” The “customer service” told me that it does notify me, yet if you read reviews online by other frustrated experiences, they detail the exact same occurrence.
They are unable to refund your money even just seconds after the transaction. I reached out to customer service to see if they could assist me with this misconception. When not responding with an automated paragraph response, they were very sharp and brief at saying they wouldn’t do anything.
This is not customer service, this is not service.
This is a total scam!
I agree. Had the same thing happen to me.
I agree with this second hand ticket crap so is vivid like an eBay place it’s a joke ticket prices are so high and now I can’t go to convert how do I sell tickets at face value when all I have is a piece of paper with no value typed on it!! It’s awful
Definitely never using Vivid Seats again. Saved so much money by using http://www.Tickpick.com – thank you!